Customer Support
Shipping & Returns
Clear guidelines on order fulfilment, delivery timelines, free shipping thresholds, and hassle-free returns across North America and Western Europe.
Fulfilment & Policy
Delivery & Return Guidelines
Orders ship within 1 to 2 business days with full online tracking provided upon dispatch. Free standard shipping applies automatically when the order subtotal after discounts is $29.99 or more, excluding shipping and taxes. Orders below $29.99 have a $2.99 standard shipping fee.
We offer a simple 30-day return policy for unopened and unused squishy toy packages in their original state. Contact support with your order number to request return instructions.
