Customer Support
Shipping & Returns
Clear guidelines on order fulfilment, delivery timelines, free shipping thresholds, and hassle-free returns across North America and Western Europe.
Fulfilment & Policy
Delivery & Return Guidelines
Orders ship within 1 to 2 business days with full online tracking provided upon dispatch. Free standard shipping applies automatically to all qualifying orders over $49 across North America and Western Europe.
We offer a simple 30-day return policy for unopened and unused squishy toy packages in their original state. Contact support with your order number to request return instructions.